Telehealth Appointments at Healthy Kids Pediatrics, Frisco

We are excited to announce that beginning in February, 2018, Healthy Kids Pediatrics will be offering telehealth appointments to all our patients.

These appointments can be done from your office, on the go or from the comfort of your own home.

Telehealth appointments will be for:

Telehealth Photo

  • Lab reviews
  • Follow up appointments
  • Medication discussions & any advice required
  • Chronic conditions and concerns

In the past we have utilized a triage nurse to answer patient questions. However going forward, we will no longer be answering questions via phone call but with an actual live video appointment with one of our providers.

Please note that this includes emails sent to the office. You may of course send an email with questions to the office and a telehealth appointment will be scheduled for you.

Please contact your insurance companies to see if telehealth is a covered benefit with your insurance plan. This is not something we can check for you, you will have to look into your benefits via phone call or online.

Telehealth appointments will be billed to your insurance.

If you are a self-pay patient, you will be able to pay for the appointment online through our epayments section of our patient portal. (epayments will be available in February).

Dr. Bain and our other providers will NOT be conducting sick or well child appointments via telehealth. At HKP we believe that we need to physically be able to see, assess and examine your children if they are not feeling well, as they may require further testing. They will, however answer any questions you may have regarding medications or advice needed via telehealth.

You must have signed up for our patient portal to be able to have a tele-health appointment. You can download the Healow app to your phone or can access Healow through the patient portal when it is time for your appointment.

Please note your child must also have been seen within the last 6 months in our office to be able to conduct a telehealth appointment.

Written by Lori at 00:00

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